Reporting channel

The Internal Information System of CASAL MALLORQUÍ, S.L.U. is the channel for reporting, confidentially and effectively, any information regarding irregular conduct committed by CASAL MALLORQUÍ, S.L.U. or its staff, which has come to light within the framework of a working or professional relationship maintained with our organisation, in accordance with the provisions of Ley 2/2023, de 20 de febrero.

The organisation has set up an internal reporting system through the following channels:

In writing:

• By email: comunicacionescasalmallorqui@gmail.com
• By post, addressed to the person responsible for the Internal Information System of the organisation CASAL MALLORQUÍ, S.L.U. at C/CARRER LLEÓ XIII, Nº 11, C.P.:07500, MANACOR, ILLES BALEARS

Verbally:

• Through the voicemail messaging system, by calling: 647436431
• At the reporting person's request, the information may also be submitted through an in-person meeting with the person responsible for the System, within a maximum period of seven days from the date the request is submitted.
• Independently of these channels, reports may also be filed through the external reporting channels of the competent authorities.
• Once the report has been received, the person responsible for the Internal Information System will acknowledge receipt to the reporting person within a period of under 7 days, in the case of named reports. In any case, the reporting person will be informed of the rights and obligations established under personal data protection regulations.
• The person responsible for the Internal Information System will issue a reasoned report either upholding or dismissing the report filed, justifying, in any case, the decision taken. The report will be notified to the reporting person and to the person concerned within a maximum period of 3 months from the expiry of the seven-day period following submission of the report, except in particularly complex cases requiring an extension of this period, in which case it may be extended by up to a further three months.
• While the report is being processed, communication and contact with the reporting person may be maintained, and if considered necessary, additional information may be requested from them.
• It is guaranteed that the person affected by the information or report is made aware of it, along with a brief account of the facts reported. They will also be informed of their right to submit written statements and of how their personal data will be processed. However, this information may be provided during the hearing procedure if it is considered that providing it earlier could facilitate the concealment, destruction or alteration of evidence.
• The person responsible for the Internal Information System/reporting channel guarantees confidentiality to all those who use the Internal Information System/reporting channel. Furthermore, confidentiality is guaranteed even when the communication is sent through channels other than those established, or to members of staff not responsible for handling it.
• During the processing of the case, persons affected by the report shall be entitled to the presumption of innocence, the right of defence and the right of access to the file, as well as to the same protection established for informants, with their identity being preserved and the confidentiality of the facts and data of the procedure being guaranteed.
• The processing of personal data arising from the application of this procedure shall be governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, and Organic Law 7/2021, of 26 May, on the protection of personal data processed for the purposes of the prevention, detection, investigation and prosecution of criminal offences and the enforcement of criminal penalties.
• The person responsible for the internal information system / reporting channel shall immediately forward the information to the Public Prosecutor's Office where the facts may indicate a criminal offence, or to the European Public Prosecutor's Office, where the facts affect the financial interests of the European Union.
• The organisation guarantees that no reprisals will be taken against anyone who brings possible unlawful conduct to its attention, reports a regulatory breach, or cooperates in or helps to resolve its investigation.
• Persons who report or disclose infringements covered under Art.2 of Law 2/2023, of 20 February, and acts or omissions that may constitute a serious or very serious criminal or administrative offence, shall be entitled to protective measures provided the conditions set out in Article 35 of the aforementioned law are met. The protective measures are set out in Article 38 of Law 2/2023, of 20 February.
• The report or information will be kept on the organisation's premises in accordance with its document filing and retention policy.
• The organisation keeps a record of all reports received. Reports will be kept only for the period necessary and proportionate to comply with the requirements imposed by Law 2/2023, of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption, and in accordance with Article 24 and other applicable articles of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.